Terms and Conditions Governing Use of Garhwal Taxi Booking Services

1. Rates we usually send you through promotional activities may be different with the fare chart as we apply currently active coupons to them . applying a coupon while booking a cab will reflect on you GTS Wallet after your journey finish and you can use it in your next trip with us.

2. The customer shall pay the taxi fare, parking charges, additional night surcharge (where applicable) and any fee or levy presently payable or hereinafter imposed by the law or required to be paid for availing of the taxi services. The toll charges will be payable by customer as applicable, only when the customer is travelling in Garhwal taxi cab & crosses the toll post.

3. The Customer agrees and acknowledges that the use of the services offered by Garhwal taxi is at the sole risk of the Customer and that Garhwal taxi disclaims all representations and warranties of any kind, whether express or implied as to condition, suitability, quality, merchantability and fitness for any purposes are excluded to the fullest extent permitted by law.

Without prejudice to the above, Garhwal taxi makes no representation or warranty that:

        a. the service will meet your requirements;

        b. The service will be uninterrupted, timely, secure, or error-free.

4. Garhwal taxi shall not be responsible or liable for any loss or damage, howsoever caused or suffered by the Customer arising out of the use of taxi service offered by Garhwal taxi or due to the failure of Garhwal taxi to provide services to the Customer for any reason whatsoever including but not limited to the Customer's non-compliance with the services' recorded voice instructions, malfunction, partial or total failure of any network terminal, data processing system, computer tele-transmission or telecommunications system or other circumstances whether or not beyond the control of Garhwal taxi or any person or any organization involved in the above mentioned systems.

Without prejudice to the above, Garhwal taxi shall not be liable for any direct or indirect loss or damage which may be suffered by the Customer as a result of any failure by Garhwal taxi to provide a taxi to the Customer within any stipulated time even if Garhwal taxi has agreed to so provide the taxi or even if the Customer has advised Garhwal taxi of the possibility that any such loss or damage would result if the taxi is not provided at all or within the stipulated time.

5. The Customer shall indemnify Garhwal taxi from and against and in respect of any or all liabilities, losses, charges and expenses (including legal fees and costs on a full indemnify basis) claims, demands, actions and proceedings which Garhwal taxi may incur or sustain directly or indirectly from or by any reason of or in relation to the use or purposed use of the Services by the Customer and shall pay such sums on demand.

6. Garhwal taxi shall be entitled to disclose to all companies within the Garhwal taxi Pvt. Ltd. or any of its authorized chauffeurs or any government body as so required by the law or by directive or request from such government body or any third party, the particulars of the Customer in the possession of Garhwal taxi in any way as Garhwal taxi, in its absolute discretion, deems fit or if it considers it in its interests to do so.

7. Garhwal taxi shall be entitled at any time without giving any reason or prior notice to terminate the booking of taxis done by the Customer.

8. Garhwal taxi encourages all its customers to take full responsibility of his/her items. In case of lost items inside the Garhwal taxi Cabs during the journey, Garhwal taxi will try to locate the items on a "best-effort" basis but is not responsible for the same in case of loss or damage to the same.

9. If the Customer leaves any goods in the taxi or has any complaint in respect of the services or the use of the taxi, the Customer has to inform Garhwal taxi of the same in writing within 24hours of using the taxi or the services of Garhwal taxi.

10. Garhwal taxi shall be entitled to add to, vary or amend any or all these terms and conditions at any time and the Customer shall be bound by such addition, variation or amendment once such addition, variation or amendment are incorporated into these terms and conditions at Garhwal taxi's website at www.Gtscab.com. or on the date that Garhwal taxi may indicate that such addition, variation or amendment is to come into effect.

11. All the calls made to our call centre are recorded by us for quality and training purposes.

12. All vehicles registered with Garhwal taxi Cab Company Pvt. Ltd. are continuously tracked using GPS for security reasons only.

13. Garhwal taxi Pvt. Ltd. does not warrant that this site, its servers, or e-mail sent from Garhwal taxi Cabs are free of viruses or other harmful components. Garhwal taxi Cabs will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

14. The company shall not be liable for any loss / damages caused due to use of any devices installed in the cab and the passenger will be solely responsible for the same.

Airport Drop Service.

1. 'Airport Service' terms & conditions are over & above standard terms & conditions of Garhwal taxi Private Limited.

2. All the rules & regulations will be governed as define under Garhwal taxi Cabs ' Airport Service'.

3. Garhwal taxi Cabs reserves the right to change, cancel and modify the terms and conditions, services relating to 'Airport Service' including discontinuation of the program itself, without any prior notice.

4. Under this program the "100% service" benefit is defined as follows:

We assure availability of cab, for all 'Accepted' bookings in our booking system.

Garhwal taxi Cabs customer will get booking confirmation after acceptance of booking.

Cab information will be sent to the customer approximately 20 min prior to pick up time. To avail this benefit, minimum trip distance should be 5 Kms (Aerial).

5. This benefit will be applicable for pickup apart from airport & as defined below for respective city. At airport, we need to follow the rules & regulations laid by respective airport authority.

Dehradun: Pickup from the city limits defined as per state transport authority to drop at jolly grand Airport (Terminal), Dehradun ).

6. Garhwal taxi Cabs is liable to pay token of regret of Rs. 500/- for non fulfillment of services; but not for any loss incurred directly or indirectly due to the non services mentioned.

7. Garhwal taxi Cabs shall not be responsible or liable for any loss or damage, howsoever caused or suffered by the Customer arising out of the use of taxi service offered by Garhwal taxi Cabs or due to the failure of Garhwal taxi Cabs to provide services to the Customer for any reason whatsoever including but not limited to the Customer's non-compliance with the services' recorded voice instructions, malfunction, partial or total failure of any network terminal, data processing system, computer tele-transmission or telecommunications system or other circumstances whether or not beyond the control of Garhwal taxi Cabs or any person or any organization involved in the above mentioned systems.

Without prejudice to the above, Garhwal taxi Cabs shall not be liable for any direct or indirect loss or damage which may be suffered by the Customer as a result of any failure by Garhwal taxi Cabs to provide a taxi to the Customer within any stipulated time even if Garhwal taxi Cabs has agreed to so provide the taxi or even if the Customer has advised Garhwal taxi Cabs of the possibility that any such loss or damage would result if the taxi is not provided at all or within the stipulated time

8. The Customer shall indemnify Garhwal taxi Cabs from and against and in respect of any or all liabilities, losses, charges and expenses (including legal fees and costs on a full indemnify basis) claims, demands, actions and proceedings which Garhwal taxi Cabs may incur or sustain directly or indirectly from or by any reason of or in relation to the use or purposed use of the Services by the Customer and shall pay such sums on demand.

9. Garhwal taxi Cabs will not be responsible for servicing the booking in case of 'Customer No Show' or 'Customer Cancellation'.

10. Non service means, not able to provide cab after 'Accepting' customer's booking. If the customer's booking is not accepted, at the time of initial contact for cab booking, it will not be considered as non service & the company will not be liable for any token of regret. Garhwal taxi Cabs will investigate the reasons of non service internally & respond accordingly. The final discretion on all matters related to the token of regret shall rest with the Garhwal taxi Cabs.

11. All additional schemes or benefits under the 'Assured Airport Service' program from time to time will carry respective terms & conditions.

12. All the customers are requested to get registered with our website www.Gtscab.com & update any change in their address/s and profile from time to time in respective

13. Customer profile section at our website.

14. Privilege / gift voucher are subject to the respective terms & conditions, if any.

15. In the event of a dispute between a 'Assured Airport Service' customer and Garhwal taxi Cabs, with regard to or in relation to 'Assured Airport Service', the decision of Garhwal taxi Cabs will be deemed as final and binding for this program and shall not be questioned.

16. All terms and conditions are subject to the laws of India. The disputes, if any, will be subject to exclusive jurisdiction of the Uttarakhand Courts.

17. Garhwal taxi Cabs shall not be responsible for any loss of communication / information of status update & benefits under the program. All this information will be send on mobile number &/or email ID registered with Garhwal taxi Cabs. Garhwal taxi Cabs will not be responsible for appropriateness of mobile or email or any other communication medium. The customer shall be responsible for immediately reporting the errors, if any, occurred in the information sent to the customer regarding booking confirmation.

18. Any information sent by Garhwal taxi Cabs will be sent only to the mobile numbers/e-mail ids registered on the website of Garhwal taxi Cabs and Garhwal taxi Cabs will not be responsible for any change in the mobile number/e-mail ids which have not been updated on the website by the customer.

19. The customer must book Garhwal taxi Cab taking into account the check-in time and Garhwal taxi Cabs will not be responsible for any delays on account of traffic jams and also if the customer is not ready at the time of arrival of Garhwal taxi Cab.

20. Garhwal taxi Cabs is authorized to use customer information captured in Garhwal taxi's system for 'Assured Airport Service' program & send communication to the registered mobile number & email id.

21. Garhwal taxi Cabs is not responsible for performance, quality and claims of any 3rd party product &/or services offered under this program, if any.

22. Garhwal taxi Cabs reserve the right to publish information of beneficiaries of any program, offer, scheme or any promotion.

23. Garhwal taxi Cabs reserves the right to change, cancel and modify the terms and conditions, services relating to ' Airport Service' including discontinuation of the program itself, without any prior notice.

 

Cancellation and Returns

 You may cancel the booking 24 hour prior to the time of journey, without any cancellation charges for all services. In case cancellation or shorting of the trip is requested within 24 hours of the pick-up time, then following rules will apply: Multi Day trip: The charge for the first day would be deducted from the total amount and refund will be issued to the user. Single Day trip/ Airport transfer: No Refund will be issued to the user.



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